Artist Commission Process
The following information will give you an idea of the process that the client and I will go through for a commission, dependent on its size and complexity.
First off, I would need to know roughly what you are after, for example, a table top, a wall mosaic, a wedding present...
Whether it is a house sign on a slate, or a wall mosaic for your bathroom or kitchen, I ask you to look through my website, or Facebook page, and give me an indication of what you like, and what you don't like. As each mosaic is unique, this gives me an idea of what colours you are drawn to, whether you like shiny and bling, or matt and 'sensible', stylised or chaotic (in a good way). This can be done by cutting and pasting the url, or giving me the title of the mosaic.
I will give you an outline of the approximate cost and time implications.
On drawing up the design, I will confirm with you the concept of the mosaic and the final price, and whether that includes P&P or and installations costs.
For projects under £100, I will accept payment on completion, but prior to posting. (you don't need to read stages 5, 6, 7 or 8), and the item is collected or posted.
For projects over £100, there will be a payment of a £30% non-refundable deposit, prior to me starting the piece..
The mosaic is made in my workshop
For projects over £100, I will send you images and request a further 50%, prior to me installing the mosaic.
Installation of the mosaic where required.
The final 20% is due on completion of the work.
Terms and Conditions
I accept postal cheques, bank transfers and Paypal payments. Paypal payments carry a small surcharge
Finished items normally ship within 5 business days of receiving a cleared payment via the Royal Mail for smaller items, or by courier for larger ones. However, every effort is made to get your purchase in the mail within 2 to 3 days - for larger items I sometimes make bespoke packaging which takes a bit of time, but protects the mosaic better. And keeping the recycled theme going, I have a tendency to reuse packaging where possible.
You are always welcome to collect items from Crieff, Perthshire given that mosaics can be heavy
International shipments will take longer to be received, and we are not responsible for delays as we have no control over Customs, nor control over lost or stolen items. Let me know if you would like to pay an additional fee for tracking the package, and I will give you a price.
Cancellations or Refunds
Bespoke goods do not come under cooling off or cancellation period once the commission has been confirmed. If refunds do apply to the commission agreement (this is by negotiation with us prior to undertaking the design work or buying/commissioning materials or other works) goods must be returned in the original condition and shipped at your cost. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase